Process Analyst - Foundation Course

This course has specifically been designed to benefit individuals who require an in depth understanding of Business Process Management.
These are individuals who will contribute on an operational level to a Business Process Management initiative.

Course Overview
As market conditions continue to change, organisation's must respond faster than ever to remain competitive. Both senior and operational managers
need insight into their organisation’s business processes and its performance to make informed decisions.

Regardless of the industry vertical to be analysed, this course provides a tool independent methodology to document, measure, analyse and improve
business processes. It enables process analysis and process management to deliver complete process transparency within the organisation.
This course also focuses on the critical success factors for making the effort successful.

Course Topics

• Role of a Process Analyst
• Business process management lifecycle
• Information gathering techniques
• Process scoping
• Process analysis
• Business Process Modelling Notation (BPMN)
• Process improvement
• Process monitoring and change management

Course Format
This intensive course is run over a three day period. It uses a combination of instructor led presentation slides, handouts for practical exercises
and a work book. Participants will have the opportunity to accumulate significant hands on experience during this course.
This course can be tailored to satisfy corporate requirements.

Course Benefits
Upon completion of this course the participants will be able to

• Document business processes
• Analyse business processes
• Model business processes
• Improve business processes
• Monitor business processes
• Manage business process change
• Lead business process management initiatives

	IIBA® is a trademark owned by International Institute of Business Analysis. This trademark is used with express permission of International Institute of Business Analysis.