PRIME has been appointed as the consultant of choice for a cross-department business improvement initiative by one of Queensland’s major Councils.

PRIME is providing Business Process Management (BPM) consultancy, accredited and endorsed training and provision of a leading BPM tool.

The objective of the appointment of PRIME is to assist Council in identifying operational efficiencies, create operational transparency and accountability and improving business processes to drive business benefit outcomes. Additionally the outcomes will enable Council to ultimately become ‘self-sufficient’ in undertaking continuous business improvement.

BPM is a key component of the Council’s Service Delivery Review Framework. PRIME has been engaged by the Council to undertake Current State process review and provide expert objective analysis to identify how processes are currently performed and to identify improvement opportunities through quantitative and qualitative analysis.

Multiple PRIME projects have been progressively deployed across Council functional areas including departments such as Infrastructure, Human Resources, Knowledge Management, Finance, Corporate Asset Management, Community Services, Environmental Health and more.

PRIME’s business process management approach is to assist with Council’s process performance and align people, processes, systems and governance to organisational strategy thereby ensuring optimised operations across complex cross-functional processes. This results in improved customer as well as employee satisfaction and provides improved business outcomes for the organisation.

Utilising the PRIME Methodology, projects initially undergo Process Scoping and Process Review phases to capture the current state or ‘as is’ state of business processes. Once captured, subsequent phases of Process Improvement, Process Implementation and Process Monitoring establish the foundation for effective change management on an ongoing basis to ensure ‘continuous business improvement’.

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