"I found the modelling component most useful. It made it all fall into place and backed up the importance of the previous steps." Robyn Steinhardt, Business Process Change Manager
"I would recommend this course to others as it provides a framework and the skills required to become a process analyst. As a member of the projects team, I will use a range of these skills in my position." Colin Jobling, Business Analyst
"The course provided us with a change process for our organisation and a process by which to understand, capture and communicate both our "as is" and "to be" processes - which I found extremely useful. I anticipate using the acquired skills within our Business Process Services Team and implementing what we have learnt into our daily roles." Madeleine McKinlay, Business Process Manager
"The course content was extremely useful and well presented. I will adopt the framework for my day-to-day role as it is an alternative to the usual training tools and an excellent visual option." Michelle Lewis, Senior Manager, Banking Support
"Learning the process phases and understanding what a process analyst does in comparison to other analysts was very useful. I would recommend the course to others as it is practical based and a great foundation course." Hannah McCaughan, Business Process Services Coordinator
"A great course which I believe will greatly assist me with better analysis of existing procedures and proposed change within our organisation and to or from our outsourced business partner." Darren Wilson, Manager - Outsourced Business Processes
"As a team, we need to adopt a structured, shared approach. This course provides the skills to attain this type of approach and implement it on a day to day basis within our team." Trude Blizzard, Business Process Manager
"Thank you. Really enjoyed the course, your coaching and the learning. Great Guidance from a project management / change management perspective." Michelle Montgomery
"Excellent Methodology, Excellent Presentation. The group discussions and practicals were extremely useful."
Sandra Jones, Director
"I found the training very clear and logical. The trainer took into account all personalities and learning styles."
Tracey Holt
"I found the explanation of how to scope and build a framework very useful as we are working on building a framework at the moment. I also thought the presentation of the BPM tool - The Enterprise Process Center was very interesting as it provided a demonstration of its functionality 'in real life' and provided insight on the use and function of BPM tools within organisations."
Laura Romijn, Business Process Project Officer
"I really enjoyed the course and learnt a great deal. I found the presentation of the BPM concept and the PRIME methodology very useful."
Miriam Lee, Senior Financial Coordinator
"I will use the skills I learnt on a day-to-day basis in my role. These skills will aid me to tackle an area in which I am finding many difficulties. I really enjoyed the training style and hearing about the trainer's experiences."
Brooke Hannam, Process Analyst
"Great knowledge from the trainer and ability to keep the audience engaged. I found the section of communication skills most useful, specifically the key skills required to aid in obtaining process participant involvement and approval."
Joshua Kimber, Process Analyst
"Given I am relatively new to the BPM area, I found all the content useful. The course was very comprehensive and a good foundation. I will definitely use what I have learnt in the future in my role."
Milvio DiBartolomeo, Business Analyst
"The course was very valuable. I enjoyed finding out how different organisations model and improve their business processes. I anticipate using the acquired skills on our current projects and we are now equipped with knowledge on additional process management benefits to inform management."
Anne Davis, Process Architect
"I found the practical components and the process modelling most useful. I will use these skills in future projects requiring business process improvement."
Marcus Goodridge, Senior Business Analyst
"The trainer did an outstanding job in delivering the material and maximising learning objectives. I wish all trainers were as effective. All skills learned will be useful, especially developing the framework as we need to improve ours."
Rory O'Malley, Process Officer
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