The first two stages of the PRIME Methodology are process mapping and analysis. PRIME PMG develops a process catalogue/framework that can identify processes that require your organisation’s immediate attention.
Upon identification of processes that need urgent consideration, PRIME conducts process interviews with the process owners to capture the necessary process information such as documents, roles and entities that are involved in the process execution. Based on the process information captured, the business process maps are developed using process modelling tools in the BPMN standards. Thereafter process analysis is conducted to identify bottlenecks, issues and improvements.
It’s here that we indicate the types of functions associated with business processes that currently exist in the organisation. It enables consultants to isolate the processes that require urgent attention and highlight the processes that have a direct associations’ bottom line. With this, the business process framework forms the foundation of the next stage.
This phase is conducted to capture how processes are currently being executed and is the starting point for process improvements.
In order to move forward, it is imperative that the current state must be laid out. Sometimes, the processes may not need improvement; but to be interfaced with other business processes and for better communication and better decision making, transparency of processes is a necessity.
This phase helps in gap analysis to gain an understanding of the business’s pain points and bottlenecks associated with the process. Using our proprietary process improvement checklist; the existing processes are thereby optimised.
This is a highly consultative phase and it is important that the newly developed processes are practical and supported by members of the organisation.