About Us

PRIME Process Management Group is a specialised group which provides practical solutions to medium/large scale organisations, who face a broad range of business issues. We are a group of professional people who are practical, business and technology savvy and thrive on resolving business problems.

For almost five years, PRIME PMG has provided Business Process Management (BPM) and System Implementation services to medium and large-scale organisations. To compliment these services and to aid knowledge transfer to our clients, PRIME PMG has also delivered numerous training courses in both BPM and System Implementation. Recently, we have added a BPM product suite to our offerings. This multi-user software, the Enterprise Process Center (EPC) allows clients to gain the advantage of collaborating within a secure, feature-rich and centralised web based management environment. This software is completely modular and fully customisable to meet the specific business needs of anyone from a small-start up company to a global enterprise.

Utilising our structured, proven methodology PRIME® (PRocesses In a Monitored Environment) we deliver successful outcomes – every time. PRIME PMG focuses on a systematic and structured Business Process Management approach.  We employ methods, policies, metrics and tools to continuously optimise and standardise an organisation’s activities and processes. Our entire focus is to provide agility and practical process solutions to the business in aid of making business operations smoother and faster to achieve dramatic cost savings.

Adopting a software application may be one of the solutions to enable business process improvement.  Using a business process approach, PRIME PMG also offers Information System Implementation services. We represent you during the engagement of a software vendor.  We deliver functional design solutions, user requirements specifications and acceptance test plans to ensure that you are delivered an information system that meets your needs and exceeds your expectations - whilst you continue to focus on your day to day business activities.

PRIME PMG's product suite, the EPC enables an organisation to manage and improve its business processes on the fly. It manages the documents, risks and resources that are identified as part of the daily execution of the organisations business processes. Furthermore, clients can also test the impacts of new improvements before these are implemented through the EPC's simulation functionality. In addition, the workflow module of the EPC facilitates the harmonious interaction between people, processes and systems.

PRIME PMG's Business Process Outsourcing (BPO) services involve the transfer of the management and/or day-to-day execution of an organisation's non-core, non-critical business processes to an offshore outsourcing provider. Utilising the PRIME methodology, PRIME PMG works closely with your organisation to determine the best outsourcing solution based on organisational needs, objectives and strategic direction. Outsourcing will aid organisations in achieving immediate and sustained cost savings, improve cash flow, expand efficiency and drive topline growth - key priorities in today's economy. Our expert outsourcing partners encompass world-class infastructure and provide innovative solutions to a global customer base.

Our aim is not only to improve your business operations; our aim is also to pass our knowledge to you.  We recognise that organisations are frustrated by losing knowledge the moment the consultant walks out the door.  PRIME PMG provides a wide range of training courses in aid of creating a self sufficient, agile process centric organisation.

"Creating a self sufficient, agile, process centric organisation"

Self sufficient
our aim is to pass our knowledge to members of your organisation – to enable continuous management of your business processes.

Agile
Market conditions change now more rapidly than ever before. International competition and swift changes in technology are all driving forces behind a more competitive business environment. Management must make speedy and accurate decisions and deliver a product/service of high quality and low cost in a timely manner.

Process centric
In order to realise improvements in performance and prevent organisational rigidity, management must pay attention to the design of its business processes. An effective BPM capability gives organisations improved visibility and understanding of its business processes. This common understanding, allows the assignment of limited resources to provide the greatest benefit, with the least impact, in the least time.

PRIME Process Management Group's organisational culture is built on the shared values of its people. Our core values are the foundation of our culture and the driving forces behind what we do. These values are deeply imbedded and broadly held by PRIME PMG and govern our interactions both inside and outside the organisation.

Innovation
In the modern business world, the challenges confronting organisations are enormous. These include social changes, technology, the knowledge revolution, globalisation etc. PRIME PMG encourages and facilitates the generation of new ideas and creative contributions to bridge the gap between current practices and new practices. We strive to develop creative, new or better ways to foster our expertise in all areas of business. We promote exploration and imagination as the root of our business.

Value Addition
At all times, we strive to add value not only to the organisation itself but also to the customer. We promote attention to detail as we realise that a lot of the time it's the little things that make a big difference. We recognise the importance of investing in the things that matter - our people, systems and or equipment. We believe in the continuous development, review and improvement in our product and service offerings, processes and activities. Customer Satisfaction is our ultimate goal. We tailor our solutions to meet our customer's expectations and needs.

Make it Happen - Make it Work
We do all we can to obtain the desired results and reach the best outcome for the organisation and our customers. In the face of challenges or roadblocks in achieving our goals, we do not give up. We search for a tailored or alternative route in order to attain completion and meet the organisations goals or the goals of the customer.

Passion
We love what we do. Our passion fuels us to face and work to overcome the obstacles that stand in our way. We convert the passion we have for what we do into action and therefore achieve results.

Cost-Effective
Our organisation is economical and efficient. We aim to produce good results for the amount of money spent. Our Business Process Management related solutions aim to eliminate or reduce non-value adding process and activities and improve organisational operations - leading to significant cost-savings and the optimal use of people, processes, systems and equipment.